Delivery & Returns

Delivery & Returns

We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.

What guarantees can I get?
Everyone who shops on Unicorn Stop receives the following guarantees:

  • Full Refund if you don’t receive your order
    You will get a full refund if you haven’t received your product within 60 days.
  • Full or Partial Refund if the item is not as described
    If your item is significantly different from the seller’s product description, you can
    A: Return it and get a full refund, or B: Get a partial refund and keep the item.

Customers can be charged Customs Duty on gifts and other goods sent from outside the EU if they’re above a certain value.

The value includes: the price paid for the goods, postage, packaging and insurance.

Please see the values below:

Type and value of goods      |    Customs Duty

  • Anything under              –  £135 No charge
  • Gifts worth £135-£630       –  2.5% (the rates are lower for some goods)

All products on Unicornstop.com have the Returns & Refund guarantee. Any product you purchased through this website qualifies for a refund if the items you received are not as described.

The following situations are not included:

  • An item you claim is not as described, but we or the supplier can prove that it is.
  • Items are as described, but you no longer want them.

You can ask for a refund up to 15 days after we received your payment confirmation.

You’re entitled to a refund up to 15 days after the order has been completed.