Delivery & Returns
Estimated Delivery Time: 15-25 days
At Unicorn Stop we aim to make sure that all orders arrive to you within 3 weeks of purchase. Please note, however, due to the massive demand for these products this is not always possible.
For any questions or queries regarding our delivery service or an order, you have recently placed please contact our Customer Services team on the contact us page.
We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.
What guarantees can I get?
Everyone who shops on Unicorn Stop receives the following guarantees:
- Full Refund if you don’t receive your order
You will get a full refund if you haven’t received your product within 60 days.
- Full or Partial Refund if the item is not as described
If your item is significantly different from the seller’s product description, you can
A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Customers can be charged Customs Duty on gifts and other goods sent from outside the EU if they’re above a certain value.
The value includes: the price paid for the goods, postage, packaging and insurance.
Please see the values below:
Type and value of goods | Customs Duty
- Anything under – £135 No charge
- Gifts worth £135-£630 – 2.5% (the rates are lower for some goods)
All products on Unicornstop.com have the Returns & Refund guarantee. Any product you purchased through this website qualifies for a refund if the items you received are not as described.
The following situations are not included:
- An item you claim is not as described, but we or the supplier can prove that it is.
- Items are as described, but you no longer want them.
You can ask for a refund up to 15 days after we received your payment confirmation.
You’re entitled to a refund up to 15 days after the order has been completed.